Frequently Asked Questions (FAQ)

General Questions

What do you sell?

We sell generic Finasteride and Minoxidil. These are scientifcally-proven to be an effective solution targeted at solving hair problems. You can find countless articles on Google vouching for the efficacy of both products.
Finasteride is marketed as Propecia and Proscar in the US. It is orally administered and suitable for use by men-only.
Minoxidil is marketed as Rogaine in the US. It is a topical solution applied directly on the scalp that is suitable for use by both men and women.
What we are selling are generic versions that contain the exact same active ingredients responsible to help promote hair growth and prevent hair loss over time.

 

Why should I purchase from you?

We offer spectacular customer service, accepting payments by Visa/MasterCard & Bitcoins while offering free international shipping that comes with an awesome guarantee.

 

How do I contact you?

Send us a note at [email protected]. Please check your spam mail to ensure that our communication reaches you.

Shipping

How much do you charge for shipping?

Shipping is free! Orders ship out within 24 hours (except on Sundays & Public Holidays) via Express Mail Service (EMS) or Regular Mail Service (RMS) if EMS is unavailable in your country.

 

Must I be present to receive my package?

We do require someone present in your residence/office to sign for the package. This helps us to ensure that your product is delivered to the right hands. We do have an option to opt out of this requirement. However, it will come with limitations to the shipping warranties we provide.

 

If no one is present to sign for the package, you can self-collect the package at your local post office or contact them to reschedule a delivery at a suitable time.

 

Where do you ship from?

Our packages ship out from India.

 

What do the packages look like?

Packages are discreet and do not suggest the contents within.

 

Can you ship to all countries?

We can ship to most countries, however, we are unable to provide service to the following countries:

 

Austria, Belgium, Brazil, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, India, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Saudi Arabia, Serbia, Slovakia, Slovenia, South Africa, Sweden, Taiwan, United Arab Emirates

 

If you live in one of these countries, we recommend you find a mail forwarder like Viabox (preferably based in the United States), to forward your package. If you are using Viabox, simply place your order and input your billing address as your Viabox’s mailing address.

 

Payment

What payment methods do you accept?

We accept Visa/MasterCard branded cards, and Bitcoins.

 

Do you offer refunds?

We offer refunds if your package gets lost, or if you receive damaged goods. We cannot offer refunds if a wrong shipping address was provided or if you did not accept delivery after multiple attempts.

 

Will ‘FinasteridePanda’ show up on my billing statement?

Nope. We use a generic charge descriptor that will show up as a purchase from an entity based in China. This helps us to provide privacy to your purchase. Be sure that you do not raise a dispute with your bank!

 

Why am I billed slightly less or more?

As our payment processor is based in China, a currency conversion happens when we process your credit card payment. We do actively bill lesser to offset the extra fees levied by your bank and to account for the FX spread. However, sometimes the amount presented will not be exactly as advertised, in most cases less.

 

Why do you ask for my phone number?

This is part of a routine risk assessment, and a requirement from our payment processor to help with fraud screening. Rest assured your information will be handled with the utmost care and privacy.

Side Effects

What are the side effects associated with Finasteride?

Finasteride may cause decreased libido in men.

 

What are the side effects associated with Minoxidil?

A burning sensation accompanied with a stingy feeling may be felt. In addition, one may encounter dizziness, fast/irregular heartbeat, fainting, chest pain, swelling of hands/feet, unusual weight gain, tiredness, difficulty breathing especially when lying down.